Near Howe - Terms and Conditions

Confirmation of Booking

Confirmation in writing of the accommodation, dates together with the numbers of adults and children and dogs in the party, is required within 7 days of the initial booking, together with the appropriate deposit. We also require contact details at this stage, which should include Name, Address, Telephone number, plus a Fax number and/or e-mail address where available.

Deposits

£100 per Cottage/Luxury Apartment per week, or part week.

Payment Methods

Payments should be made using either Cash or Cheque. Credit/Debit card facilities are not currently available. Cheques should be made payable to "Near Howe".

Full Payment

Full payment for all self-catering accommodation is required not less than one month prior to your arrival date.

Cancellation

In the event of cancellation more than one month before the start of the holiday your deposit will not be refunded unless the accommodation is re-let for the same period. Should cancellation take place less than one month before the start of the holiday the rental is payable in full. It is therefore recommended that you consider taking out suitable holiday insurance.

Should, for reasons beyond our control, the cottage be rendered unsuitable for letting on the dates booked, all money paid will be returned in full. There would be no further claim against us.

Unforeseen Circumstances Beyond Our Control

Compensation payments will not apply where a cottage is unavailable due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.

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Dogs

Dogs are only permitted in our cottages by prior arrangement at a cost of £20 per dog per week or part week. Please note that dogs are not allowed in the bedrooms or on the lounge furniture, and must not be left in the cottages unattended at any time. Dogs should be exercised outside of the grounds. There must be no evidence your pet has been at the property when you depart.

Bedding and Towels

Bed linen is provided; however guests are requested to bring their own towels for use in the Cottages. Towels may be hired by arrangement in advance of your stay, at a cost of £5 per person per week, for one bath and one hand towel.

Travel Cots

Travel cots are available to hire at a charge of £10 per week/part week. Please note that we do not provide linen for the cots.

High Chairs

High Chairs are available to hire at a charge of £5 per week/part week.

Mobile Phones

A good 4G signal is available with most mobile operators, which comes from a mast across the valley.

Internet Access

Internet access is provided for guest’s convenience, we ask that it is not used for large applications such as film/music downloads, software updates, on-line TV/Movies or on-line Games.

Limited Mobility - Bannerdale

Bannerdale is suitable for those who have limited mobility, having been accredited for Level 1 Disabled Access, it is a ground floor luxury apartment with large wet room. Please phone for further details. It is up to the hirer to decide if the property is suitable for their needs.

Occupancy

The number of guests staying in the property must not exceed the maximum number of people the property will sleep as detailed on our website. If this happens we can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.

Smoking

In the interest of cleanliness and everybody's health, guests are requested to observe a no smoking policy.

Cleanliness, Breakages/Damages

You are responsible for any breakages or damage you cause to the cottage and its contents. Please report these before you leave, or else we will send you an invoice which will also include an administration charge of £25. Note that we do not normally charge for minor breakages (e.g. glassware, crockery) provided that these have been reported.

The cottage is thoroughly cleaned between holiday lets. However, because only a limited period is available in which to clean the cottage, we ask that you leave the cottage and its contents clean and tidy. Please ensure that the ovens and grill are left clean and foil lined as you find them. We reserve the right to make an extra charge of £35 where extra cleaning is required.

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Arrival

Due to current additional cleaning requirements Cottages will be available from 5 pm. Please could you confirm your expected time of arrival with us by the day before?

Departure

Guests are requested to vacate their Cottage by 9 am on their departure date to allow sufficient time for additional cleaning. You are asked to leave the cottage in a clean and tidy condition. Full details of checkout procedure are covered within the Cottage Welcome Folder The owners reserve the right to make a charge for extra cleaning of £35 if the accommodation is not left clean and tidy.

Liability

We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Termination

We reserve the right to forthwith terminate any letting in the event that the guests or any of their party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or has more than the maximum number of guests staying in the property. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.

Complaints

Should you find any faults or have any complaints during your stay, please advise us of these immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

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Privacy Policy/Data Protection

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

Information Collected

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.

Third Party Disclosure

We will NEVER pass any personal information on to any third party without your consent.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.

Enforcement

Any queries relating to our collection or use of personal information should be addressed to enquiries@nearhowe.co.uk

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